Who Are We?

Shinduq .com offers online shopping in Bangladesh for all kinds of skincare, makeup,

ornaments, ladies and gents and also accessories products at the best price. Our office is

located at sector 12,Uttara, Dhaka 1230 Bangladesh.

What Do We Do with Your Information?

Our E-Commerce website or app may collect various types of required information if you

want to place an order for the desired product you want to buy from us using the website or

app. When you purchase something from our online store through the website or app, as

part of the buying and selling process, we collect the personal information you give us such

as your name, address, and email address. We will receive, store, and process your data for

preparing your purchase order on our e-Commerce site and will save it for any possible

future allegation. We usually collect personal information such as your title, name, gender,

date of birth, email address, postal address, delivery address (if different), telephone

number, mobile number, payment procedure, and other similar kind of information. When

you browse our store, we also automatically receive your computer’s internet protocol (IP)

address in order to provide us with information that helps us learn about your browser and

operating system. With your permission, we may send you emails about our store, new

products, and other updates.

Third-Party Policy

We may pass your details to other companies affiliated with us only for the purpose of

providing you with better service. We may pass your details to our agents and

subcontractors to help with analysing data and providing us with marketing or customer

service assistance. We may also use third parties to assist us with delivering products toyou and to help us collect payments from you. In general, the third-party providers used by

us will only collect, use, and disclose your information to the extent necessary to allow

them to perform the services they provide to us. However, certain third-party service

providers, such as payment gateways and other payment transaction processors, have

their own privacy policies with respect to the information we are required to provide to

them for your purchase-related transactions.

Security of Your Information

To protect your personal information, we take reasonable precautions and follow industry

best practices to make sure it is not inappropriately lost, misused, accessed, disclosed,

altered, or destroyed. If you provide us with your credit card information, the information is

encrypted using secure socket layer technology (SSL). Although no method of transmission

over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements

and implement additional generally accepted industry standards. We may disclose your

personal information if we are required by law to do so or if you violate our Terms of Service.

Visit our Terms and Conditions page to learn more about our complete terms of service.

Your Right to Withdraw & Change

If you change your mind, you may withdraw your consent for us to contact you, for the

continued collection, use, or disclosure of your information, and if you would like to

access, correct, amend or delete any personal information we have about you, register a

complaint, or simply want more information contact us at support@shinduq.com.

Privacy and Confidentiality

Welcome to the Shinduq .com website (the “Site”) operated by Shinduq shop. We respect

your privacy and want to protect your personal information. To learn more, please read this

Privacy Policy.

This Privacy Policy explains how we collect, use, and (under certain conditions) disclose

your personal information. This Privacy Policy also describes the steps we have taken to

secure your personal information. Finally, this Privacy Policy explains your optionsregarding the collection, use, and disclosure of your personal information. By visiting the

Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is important to us. We shall therefore

only use your name and other information which relates to you in the manner set out in this

Privacy Policy. We will only collect information where it is necessary for us to do so and we

will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is

relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your

visit to the Site you remain anonymous and at no time can we identify you unless you have

an account on the Site and log on with your username and password.

1. Data that we collect

We may collect various pieces of information if you seek to place an order for a product

with us on the Site or App. We also collect some information when you chat with us on

Facebook through Chrome Extension.

We collect, store, and process your data for processing your purchase on the Site and any

possible later claims, and to provide you with our services. We may collect personal

information including, but not limited to, your title, name, gender, date of birth, email

address, postal address, delivery address (if different), telephone number, mobile number,

fax number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your orders and to provide

you with the services and information offered through our website that you request.

Further, we will use the information you provide to administer your account with us; verify

and carry out financial transactions in relation to payments you make; audit the

downloading of data from our website; improve the layout and/or content of the pages of

our website and customize them for users; identify visitors on our website; carry out

research on our users’ demographics; send you information we think you may find useful or

which you have requested from us, including information about our products and services,

provided you have indicated that you have not objected to being contacted for these

purposes. Subject to obtaining your consent we may contact you by email with details ofother products and services. If you prefer not to receive any marketing communications

from us, you can opt out at any time.

We may pass your name and address on to a third party in order to make delivery of the

product to you (for example to our courier or supplier). You must only submit to us the Site

information which is accurate and not misleading and you must keep it up to date and

inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved

directly by us. However, you may access this information by logging into your account on

the Site. Here you can view the details of your orders that have been completed, those that

are open, and those that are shortly to be dispatched and administer your address details,

bank details ( for refund purposes), and any newsletter to which you may have subscribed.

You undertake to treat the personal access data confidentially and not make it available to

unauthorized third parties. We cannot assume any liability for misuse of passwords unless

this misuse is our fault.

Other uses of your Personal Information

We may use your personal information for opinion and market research. Your details are

anonymous and will only be used for statistical purposes. You can choose to opt out of this

at any time. Any answers to surveys or opinion polls we may ask you to complete will not be

forwarded to third parties. Disclosing your email address is only necessary if you would like

to take part in competitions. We save the answers to our surveys separately from your

email address.

We may also send you other information about us, the Site, our other websites, our

products, sales promotions, our newsletters, and anything relating to other companies in

our group or our business partners. If you would prefer not to receive any of this additional

information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’

link in any email that we send to you. Within 7 working days (days which are neither (i) a

Sunday, nor (ii) a public holiday anywhere in Bangladesh) of receipt of your instruction we

will cease to send you information as requested. If your instruction is unclear we will

contact you for clarification.

We may further anonymize data about users of the Site generally and use it for various

purposes, including ascertaining the general location of the users and usage of certain

aspects of the Site or a link contained in an email to those registered to receive them and

supplying that anonymized data to third parties such as publishers. However, that

anonymized data will not be capable of identifying you personally.Competitions

For any competition, we use the data to notify winners and advertise our offers. You can

find more details where applicable in our participation terms for the respective

competition.

Third Parties and Links

We may pass your details to other companies in our group. We may also pass your details

to our agents and subcontractors to help us with any of our uses of your data set out in our

Privacy Policy. For example, we may use third parties to assist us with delivering products

to you, to help us collect payments from you, to analyze data, and to provide us with

marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and

credit risk reduction. We may transfer our databases containing your personal information

if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT

sell or disclose your personal data to third parties without obtaining your prior consent

unless this is necessary for the purposes set out in this Privacy Policy or unless we are

required to do so by law. The Site may contain advertising of third parties and links to other

sites or frames of other sites. Please be aware that we are not responsible for the privacy

practices or content of those third parties or other sites, nor for any third party to whom we

transfer your data in accordance with our Privacy Policy.

2. Cookies

The acceptance of cookies is not a requirement for visiting the Site. However, we would like

to point out that the use of the ‘basket’ functionality on the Site and ordering is only

possible with the activation of cookies. Cookies are tiny text files that identify your

computer to our server as a unique user when you visit certain pages on the Site and they

are stored by your Internet browser on your computer’s hard drive. Cookies can be used to

recognize your Internet Protocol address, saving you time while you are on, or want to enter

the Site. We only use cookies for your convenience in using the Site (for example to

remember who you are when you want to amend your shopping cart without having to re-

enter your email address) and not for obtaining or using any other information about you

(for example targeted advertising). Your browser can be set to not accept cookies, but this

would restrict your use of the Site. Please accept our assurance that our use of cookiesdoes not contain any personal or private details and is free from viruses. If you want to find

out more information about cookies, go to http://www.allaboutcookies.org or to find out

about removing them from your browser, go to http://www.allaboutcookies.org/manage-

cookies/index.html.

This website uses Google Analytics, a web analytics service provided by Google, Inc.

(“Google”). Google Analytics uses cookies, which are text files placed on your computer, to

help the website analyze how users use the site. The information generated by the cookie

about your use of the website (including your IP address) will be transmitted to and stored

by Google on servers in the United States. Google will use this information for the purpose

of evaluating your use of the website, compiling reports on website activity for website

operators, and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or

where such third parties process the information on Google’s behalf. Google will not

associate your IP address with any other data held by Google. You may refuse the use of

cookies by selecting the appropriate settings on your browser, however, please note that if

you do this you may not be able to use the full functionality of this website. By using this

website, you consent to the processing of data about you by Google in the manner and for

the purposes set out above.

Shinduq uses Facebook as a third-party platform to track its e-commerce website events

(e.g. Add To Cart, Remove From Cart, Checkout, Facebook Login, etc.) to measure the

performance of its Facebook ad campaigns. These customer's data is completely

anonymous to shinduq . Facebook doesn’t share any of these customer tracking data with

us. To learn more about these activity tracking data, you can visit this following link –

https://www.facebook.com/help/1224342157705160 Shinduq also uses Facebook Login

API as an option for our users to log Shinduq phone app with Facebook. When you as a user

log in to our app with the “Login with Facebook” button. We collect your Facebook ID

number and email to create an account on our platform. We don’t collect any more data

except these.

3. Security

We have in place appropriate technical and security measures to prevent unauthorised or

unlawful access to or accidental loss of or destruction or damage to your information.

When we collect data through the Site, we collect your personal details on a secure server.

We use firewalls on our servers. Our security procedures mean that we may occasionally

request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your

computer.

4. Your rights

If you are concerned about your data you have the right to request access to the personal

data which we may hold or process about you. You have the right to require us to correct

any inaccuracies in your data free of charge. At any stage, you also have the right to ask us

to stop using your personal data for direct marketing purposes.

5. Data Deletion

The information you provide us isn’t set in stone. You may review, update, correct, or delete

the personal information in your profile at any time.

If you would like us to remove your information or “Facebook login” from our records,

please send us an email at info@shinduq.com. Our support team will assist you with the

data deletion process.

If you have any questions regarding this Privacy Policy, you should contact our Customer

Service Department by email at info -shindukshop@gmail.com